Last updated: December 07, 2024

Thank you for shopping at giftcardhaven.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to giftcardhaven.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to giftcardhaven, accessible from www.giftcardhaven.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the digital product confirmation via email.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: business@giftcardhaven.com
  • By visiting this page on our website: giftcardhaven.com/contact-us

If You request a refund instead of replacing Your order, a processing fee of 3% of the order value will be deducted from the refund amount to cover administrative and transaction costs. No fees will be charged if You opt to replace the order instead of canceling it.

We will reimburse You no later than 14 days from the day on which We verify the eligibility of the refund. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement, except for the above-mentioned refund processing fee.

Conditions for Refunds

In order for a refund to be processed, the following conditions must be met:

  • If the product is a gift card, refunds cannot be issued once the order is confirmed and delivered. This is because the card key is sent directly to the recipient’s email. We can only issue a refund if the gift card does not work, and this will be verified by checking the balance prior to sending.
  • Processing of gift card orders may take between 1-2 days. Once delivered and confirmed, refunds are not possible.
  • If the product is a subscription, software, or game, You may request a refund within 14 days of purchase.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods have not been redeemed or used.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to digital nature once delivered.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for contacting Us via email for any issues with the Goods delivered. As digital products cannot be physically returned, we will verify any claims electronically. All communication should be sent to:

Email: business@giftcardhaven.com

We cannot be held responsible for inaccurate claims about delivered digital Goods. Therefore, accurate documentation or evidence must be provided to process a claim.

Gifts

If the Goods were marked as a gift when purchased, You’ll receive a gift credit for the value of your refund request upon approval. The credit will be issued electronically to your email address.

If the Goods weren’t marked as a gift when purchased, the refund will be issued to the original purchaser.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: business@giftcardhaven.com
  • By visiting this page on our website: giftcardhaven.com/contact-us